I apologize that it took me a while to get back to you.
Unfortunately, you’ve chosen the single items instead of 1+1 items in the selection option. Since we shipped the exact same product you’ve ordered, it is not fair that you were filing a claim through PayPal. I’d like to still resolve this issue with you.
For the quick response, please send email at firstname.lastname@example.org.
Bonajour CS team